Cozy Couch Plug – Frequently Asked Questions (FAQ)
General
What is Cozy Couch Plug?
Cozy Couch Plug is a private warehouse furniture reseller specializing in high-end couches and sectionals from brands like Restoration Hardware, West Elm, Crate & Barrel, Pottery Barn, Ashley, and more. We offer savings of 40–80% off retail prices, with every piece professionally cleaned, staged, and ready to go.
Where are you located?
Our private warehouse is located in Dover, NJ. Visits are by appointment only.
How often do you get new inventory?
We do a weekly inventory drop every Friday at 7 PM, with the best pieces selling fast. First come, first served.
Buying & Appointments
How do I see your couches?
You can:
1. Schedule a private appointment at our Dover warehouse.
2. Join our Instagram drop group to see inventory as it’s released.
3. Request a FaceTime call for a virtual viewing.
Do you require a deposit to hold a couch?
Yes, we require a deposit to secure your order. We do not reserve items without a confirmed delivery date.
Can I return a couch if I change my mind?
All sales are final upon delivery. Customers should carefully inspect items at delivery. If there is something we genuinely missed on our end, we’ll do our best to make it right.
Delivery & Services
Do you offer delivery?
Yes! Our delivery rates are:
• Free curbside delivery within 10 miles of our Dover warehouse.
• $2 per mile for deliveries beyond 10 miles.
What is White Glove Delivery?
White Glove Delivery is a $100 flat fee. This includes bringing the couch inside, placement, and setup in your home.
Do you offer couch removal?
Yes, for $100, we’ll safely remove your old couch and handle the heavy lifting.
Do you offer same-day or next-day delivery?
Yes, depending on availability, we can often deliver the same day or next day.
Product Quality
Are the couches new or used?
We sell both gently used, high-quality secondhand couches and brand-new pieces from liquidation or wholesale partnerships (such as Ashley Furniture).
How are couches cleaned before sale?
Every couch goes through a professional deep-cleaning process:
• Vacuuming and fabric shaving
• Shampooing with industrial-grade cleaner
• Odor and stain treatment
• Laundered removable cushion covers
• Final inspection before staging
Do the couches come assembled?
Most sectionals are delivered in multiple pieces for easy moving. Our White Glove team can assemble them in your home.
Payment
How do I pay?
We accept cash, card, and payment upon delivery.
Do you charge sales tax?
Yes, New Jersey sales tax applies to all purchases.
Do you offer financing or payment plans?
Yes! We offer multiple flexible financing options:
• American First Finance: Take your couch home for as little as $50 down.
• Afterpay, Klarna, & PayPal Financing: Split your purchase into manageable payments.
Trade-Ins
Do you buy or accept trade-ins?
Yes, we accept trade-ins if the couch passes our quality standards. It must be in gently used condition with no major rips, stains, tears, or broken parts to qualify for resale.
Warranties & Guarantees
Do you offer warranties?
We do not offer formal warranties. Customers should thoroughly check items upon delivery. If we missed something on our end, we’ll work with you to make it right.
