Refund Policy

REFUND POLICY

 

  1. All Sales Final
    At Cozy Couch Plug, all sales are final upon delivery. Once a product has been delivered, we do not offer refunds, exchanges, or returns. By purchasing from us, you agree to these terms.
  2. Quality Assurance
    We strive to provide accurate descriptions and photos of all our items. We encourage customers to take advantage of our in-person showroom appointments or virtual viewings before purchase to ensure complete satisfaction with the product.
  3. Delivery Confirmation
    Our delivery team ensures that each item is carefully inspected and confirmed by the customer at the time of delivery. If there are any issues with the item upon delivery, please bring them to our team’s attention immediately, and we will assess the situation. However, once delivery is confirmed, the sale is final.
  4. Contact Us
    If you have any questions about this policy, please contact us at cozycouchplug@gmail.com.